Consumer Guarantee

At David Jones Pharmacy Online, we are committed to ensuring your order reaches you quickly, securely, and in good condition. All orders are dispatched via a trusted third-party logistics provider with full online tracking.

If you receive an incorrect product, a product that is damaged, or one that does not function as advertised, we will work with you to have it repaired, replaced, or refunded. The final decision on how the issue is resolved rests with David Jones Pharmacy.

Delivery Guarantee

  • Signature on Delivery: Orders sent with a Signature on Delivery service are guaranteed up to the point of delivery.

  • No-Signature Deliveries: If you select a delivery option without signature, you authorise the courier to leave your parcel in a safe location, out of street view. Once delivered, responsibility for the parcel transfers to you.

  • Security Recommendation: If your delivery address is not secure or you are concerned about theft, we strongly recommend choosing a delivery option that requires a signature.

Product Warranties

All products sold by David Jones Pharmacy Online are sourced from Australian suppliers and come with the full Australian manufacturer’s warranty. We do not source products from overseas companies.

For electrical products:

  • If you believe your item is defective, please contact the manufacturer directly for technical support.

  • As we are not qualified to assess electrical faults, the manufacturer will confirm the issue and, if necessary, issue a Return Authorisation Number (RAN) for warranty processing.

Key Points to Remember

  • All orders are trackable.

  • Signature on delivery offers maximum protection.

  • Products are covered by full Australian warranties.

  • Electrical issues are handled directly by the manufacturer for accuracy and speed.