Consumer Guarantee

What is the Consumer Guarantee?

David Jones Pharmacy Online guarantees that all our orders will be sent using a third party logistic company with online tracking. If you receive an incorrect product, it is damaged or does not function as advertised, we will work with you to have it repaired, replaced, or refunded. David Jones Pharmacy will have the final decision of how the issue is resolved.

We guarantee all orders that are delivered using a Signature on Delivery service up to the point of delivery.

For deliveries which do not require a signature on delivery, you authorise the delivery company to leave the parcel at the front door or in a safe location which is away from the street view. It is your responsibility if the parcel is missing after the delivery has been made.

Where you think there is an possibility that the parcel may be stolen or the area at your front door is not safe, we recommend you select a delivery method which requires a signature on delivery.

What warranties comes with any product sold?

All products sold by David Jones Pharmacy Online comes with full Australian Manufacturer warranties. We only carry products that are sourced from local companies. We have a strict policy of not sourcing from companies located outside of Australia.

Where there is claim of defects of electrical products not working properly, customers will be required to talk to the manufacturer for support as David Jones Pharmacy does have the expertise to ascertain how a product is suppose to operate or if it is faulty. The manufacturer will provide an Return Authorisation Number if the product is faulty.