Frequently Asked Questions

Frequently Asked Questions

Where can I get a discount code for David Jones Pharmacy?

We do not offer discount or voucher codes. Any website claiming to have a David Jones Pharmacy discount code is making a fraudulent claim.

Why is my order on hold if I have already paid?

To protect our customers from fraud and stolen credit card use, all orders are placed on hold until we can verify the transaction. This process includes sending an SMS verification to the mobile number you provided. Once verified, your order will proceed to processing.

I entered the wrong delivery address—can you update it?

Once a parcel has been dispatched, we cannot change the address. Please contact Australia Post directly to arrange redirection.

Do you check products before sending?

No, we do not open or test products prior to dispatch. This ensures that all items are brand new and sealed, exactly as supplied by the manufacturer—just as if you purchased in-store.

I just placed a Click & Collect order—can I pick it up tomorrow?

No. Please refer to the timeframes provided at checkout for Click & Collect availability.

How will I know when my Click & Collect order is ready?

You will receive both an email and SMS once your order has been dispatched to the store. When you receive the SMS, your order is ready for immediate collection.

The payment system won’t accept my credit card—what should I do?

Common error codes and solutions:

  • Do Not Honour – Your bank has declined the transaction. This may be due to incorrect card details or suspected fraud. Contact your bank to approve the purchase.

  • Insufficient Funds – There is not enough money in your account. Please add funds and try again.

  • Restricted Card – Your bank has placed restrictions on your card. Contact your bank for assistance.

  • Lost Card – This card has been reported lost or stolen. Contact your bank.

  • Error – Could be a system or browser issue. Try using a different browser—Chrome is the most reliable.

  • Function Not Permitted to Cardholder – Your bank has blocked the transaction type. Contact your bank.

  • Expired Card – Your card has expired. Contact your bank for a replacement.

  • Do Not Honour; Anonymous Proxy Fraud – Our site blocks purchases from anonymous IP addresses. Disable any VPN before retrying.

Codes Under Review:

  • Undefined Validation – TBA

  • W9 – TBA